All questions related to your profile and managing it

• How can I change my password? 416
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 191
• A family member wants to become a member, can I add them? 153
• How do I book for a family member? 9
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 5
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 11
• How do I set my personal access code? 16
• My data: download, leave the club, delete my account 9
• How do I become a club member online? 11

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 142
• Why are some cells pink on the board? 369
• How can I make a booking 940
• How can I book with a guest? 244
• How can I edit a booking? 189
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 77
• What payment methods are available to me for a booking? 93
• How to create an open booking 47
• How to join an open match 30
• Where can I find the court access code (door code)? 24
• How do I withdraw from an open match? 7
• How do I view my booking history? 9
• How do I see the weekly schedule? 15
• How do I find and book at another club? 14

How do I register for a camp or a school?

• Sign up for a tennis lesson 102

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 12
• How do I pay for a booking with my wallet? 8
• How do I split the payment with my partner? 9
• How do I use my restaurant vouchers? 14
• How do I view and pay my invoices? 11
• How do I download my certificates? 11
• How do I send money from my wallet to another member? 3

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 16
• How do I join my club's WhatsApp groups? 15
• How do I take part in the Défi-Plugin (challenge tournament)? 13

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 21
• How do I turn on dark mode? 10
• How do I install the Plugin.ch mobile app? 17
• How do I choose the notifications I receive on my phone? 10
• Where can I find the messages sent by my club? 10

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 7
• The administration home page 7

• Manage access 37
• Manage membership cards 27
• Manage clubhouse 18
• Manage restaurant credit 20
• Manage email sending 25
• Manage invoicing 16
• Manage member groups 20
• Manage registrations 18
• Manage special days 11
• Manage offers 15
• Manage online payments 16
• Manage billing regions 23
• Manage the club manager 9
• Manage challenge tournaments 9
• Manage RFID validation 18
• Manage general settings 20
• Setting up the accounts (general ledger) 13
• Configure EBICS: connect Plugin.ch to your bank 9
• Gate access log 17
• Manage multiple buildings 13

• Create a new court 21
• Manage court groups 30
• Manage booking periods 35
• Manage court usage 31
• List, edit, or delete a court 25
• Manage sports 9
• Close courts 7

• Create a new season 34
• Edit or delete a season 19
• Open the winter season by copying last season 7
• Link a sport to a season 7

• Manage recurrence authorizations 19
• Manage restrictions 25
• Manage subscription type 37
• Create booking prices: per session or per season 26
• Check rates with the rate grid 7
• Manage non-member and pay-as-you-go deductions 11
• Booking without a subscription: the guest subscription 8

• Create an item 32
• Assign an item to a member 16
• Edit or delete an item 14
• Delete an item assigned to a member 21
• Import linked items from Excel 14

• Display the member list 34
• Create a new member 41
• View a member's detailed information 30
• Display a member's operational data 14
• Manage member subscriptions 18
• Import member data 15
• Print member cards 20
• Print and export the member list 15
• Charge an item to a member or a group 8
• Link a member to a group 20
• Edit and delete a member 12
• Search for a member 10
• Managing duplicates: merging two profiles 9
• Managing units to be deducted: personalised hours and non-members 8
• Manage Swiss Tennis licenses 11
• Topping up a member's wallet 11
• Find and reactivate a removed member 15
• Issue a certificate for a member 9
• Managing families 7
• Handling erasure requests (GDPR) 7

• Add a new sponsor 19
• Invoice sponsors 16
• Re-invoice sponsors 10

• Assign and remove a role 13
• Roles and access: create and edit a role 16

• Activating the Lessons module 36
• Creating lesson items 25
• Create, edit, and delete a lesson 22
• Manage lesson groups 25
• Manage lesson enrollments 26
• Prerequisite 29
• Invoice and reminder texts 25
• Teachers' schedule 11
• Grouped payments of registrations (basket) 8
• Change the rate of a registration 6
• Copy a lesson for the next season 15

• Complete management of equipment rental 17

• Find old invoice groups (archives) 16
• Invoice considerations and display 23
• Create invoices 20
• Send invoices by email 15
• Manage payment reminders 12
• Print invoices 17
• List and search invoices 14
• Edit and delete invoices 16
• Invoicing a membership fee or an item: what's the difference? 13
• Automatic reminders for e-mail invoices 17
• Keeping the accounts with the general ledger 10
• Manage family discounts 9
• Import accounts from Excel 7
• Carry an overpayment over to the next invoice 14
• Transit accounts for online payments 7
• How invoice dates are calculated 12
• Annuler une facture ou une ligne déjà comptabilisée 14

• List of bank payments 12
• Processing via bank files 16
• Process a manual payment 27

• Process installments 25

• Managing bookings in the schedule 56
• Configure and use open matches 33
• Manage the set times 11
• Create a promo code and use it 21
• Refund a fixed-hour session that was released and taken again 12
• Moving a booking and creating a recurrence in the schedule 20
• Creating and managing recurrences 10
• The weekly view and the all-sports view 9
• The cash journal and the history of a booking 7
• Manage cash register prices 10
• Offering items with a booking 5
• Deleted bookings and deletion records 13
• Replace a player on a fixed hour 7
• A fixed hour cannot be added: nothing is displayed 12

• Manage automatic emails 19
• Sending bulk emails 11
• Manage messages 22
• History of sent emails 10
• Writing an e-mail with the editor 10
• Birthday and inactive member e-mails 16

• Manage challenge tournaments 21

• Enable partner search 21

• The statistics dashboard 10
• Invoicing bookings from the statistics 4

• Access the program 29
• Booking by a member 38

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 22
• Managing registrations (administrator) 30
• Managing groups and the schedule 14
• Tennis lesson invoicing 26
• Invoicing check and Youth and Sport export 16

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 6
• Adding and editing an employee 12
• Special cases: minor salary, young people, pensioners, LPP 10
• Running the monthly payroll 9
• Entering a compensated absence (army, maternity, illness, accident) 7
• The 13th salary and holidays for hourly employees 16
• Paying salaries and reconciling them with the bank 4
• Correcting an approved payslip 14
• Salary certificates and annual lists 4

You'll find all the questions about booking without an account

• How can I book if I don't have an account 849
• Where can I find available courts in my area? 117
• How can I edit/cancel my booking if I don't have an account? 140